waterproof warranty and care
WATERPROOF WARRANTY
Our lifetime warranty covers defects in workmanship and materials for the lifetime of the product, however it does not cover normal wear that accumulates over time.
The lifetime warranty does not cover damage caused by accident, improper care, inappropriate use, negligence, normal wear and tear, or the natural breakdown of materials, coatings and colors over extended time and use.
KEEP YOUR GEAR CLEAN
Keep your outerwear performing at its peak by consistently and meticulously removing the dirt from the outer layers of fabric. To do this, put your waterproof gear in the wash while ensuring that your pockets are empty. It's imperative that only regular liquid detergent is used, steering clear of fabric conditioner, bleach, or powdered detergents as these can strip the DWR coating.
Under no circumstances should you dry clean your outerwear. When washing is completed, hang it dry.
REAPPLY DWR
DWR (Durable Water Repellent) coating isn't just a fancy add-on, it's a fundamental feature utilized in all waterproof outerwear to enhance breathability. It gives rise to the superhero ability of your garment to make water bead off its surface. However, it's not invincible. After enduring a certain time period or battling through heavy use, this coating may confront defeat, leading to water saturating or "wetting out" the valiant outer layer of your gear. While the inner layers hold strong against precipitation penetration, they must compromise on breathability in this scenario. Remember to take charge of maintaining your gear and stay boldly waterproof!
There are some great products on the market. We recommend Grangers or Nikwax spray-on variants. Spray-on is preferred so you are able to apply the new DWR coating to the outer layer of fabric only.
GENERAL INFORMATION REGARDING THE FUNCTION OF PITCH 37.5 FABRIC
Please let us explain the advantage with 37.5 membrane in our Pitch styles;
1- We use a water repellent treatment that is ECO-friendly that at the same time has
high functionality. This means that when rain hits the surface of Pitch 37.5 it will stay
outside for a while. After some time or after more heavy rain- water will go through into
the fabric and there the 37.5 membrane stops the water from coming inside the jacket.
2- Now the water is contained in the structure of 37.5 and will to some extent create
small dimples or patches that is visible on the outside material.
3- The breathability function now kicks in from Your bodyheat and starts the ”engine”
of membrane and will very quickly transport the water out again - the fabric becomes dry
and flat.
4- This effect will be the same if You sweat a lot on a warm day; moist will be captured
in the membrane- creating dimples on outside- but will quickly dry again.
5- The visible structures on the outside fabric is proof of that the membrane is working
just in the way it is supposed to. The very high performance of breathability is the
advantage.
Following here some examples of how it could look after rain on the outer material: