Refunds and Returns

THE ABACUS PROMISE

At Abacus Sportswear, we create products that help you perform better, play better and feel better. Whether you’re using our products on the golf course, or in your everyday life, we want you to be satisfied with your purchase.

We stand behind our products and want you to be satisfied with them!  We always do our best to take care of our customers - dealing with all situations fairly and responsibly!  If you received a damaged or defective item, please contact us within 14 days of receiving the damaged item so we can rectify this.

If you are not completely satisfied with your abacussportswearus.com purchase, we will accept returns of products purchased online and shipped within the United States only within 14 days of the shipping from date of receipt. The item must be returned unwashed, unworn, unused, or defective, in original boxes (whenever possible), and with all paperwork to ensure full credit.

We do not accept returns of clearance/sale items.

The following WILL NOT be accepted:
–       Products Abacus determines in its sole discretion to be free of any material or workmanship flaws.
–       Products evidencing excessive wear, misuse or alteration.
–       Products with the labels removed.

 

HOW DO I INITIATE A RETURN/EXCHANGE?

Please go to our RETURN CENTER 

Enter your email address and order number in the box to start a return/exchange. Once you enter this information, a link will be sent guiding you to your Order History. Once there, please select the eligible items you would like to Return. Once you complete the returns process, you will receive the shipping instructions to send your product back.
Please ensure that ALL APPROVED ITEMS listed on the packing slip are included in the SAME package.

Keep the return tracking number from the package you are returning to insure that the package is returned to the warehouse.

 

REFUND

We will process your return as soon as we receive it back and apply a credit to your original payment method. You’ll receive an email from us when this is complete. A credit will appear on your next statement, depending on the issuing bank and billing cycle. We do not refund shipping charges.
*During peak seasons please allow up to 2-3 business days for your return to process.
We cannot assume responsibility for lost shipments, please retain your return tracking # for your reference.

 

ADDITIONAL RETURN DETAILS FOR INTERNATIONAL

Include your invoice and eligible items in the return package.
Once the return is delivered to our warehouse, it takes 3-7 business days for our team to process, then we will email you to let you know it has been processed.
In the case of an exchange, you will be responsible for the shipping cost of the replacement product and duties (both ways).
Please obtain and keep tracking for your records.

 

KLARNA PAYMENTS

Klarna purchases are subject to Abacus' standard return policy for items returned within 14 days of fulfillment.
If you've returned your order - partial or full - and you haven't paid off all of your Klarna installments, then you will continue to pay off those installments until they are complete for the full purchase amount and you will receive a refund of the full amount of the item(s) being returned.
If you have any questions about payments made with Klarna, please contact Klarna Customer Service.

 

If you have any other questions, please don't hesitate to email us info@abacussportswearus.com or give us a call (407) 906 7181.